Canada Post Tracking Number Not Working: Numbers Don’t Align Properly

In today’s fast-paced shipping world, tracking packages is a vital convenience for customers and businesses alike. However, encountering a Canada Post tracking number that fails to work can be frustrating and raise concerns about package whereabouts.

These articles will share why common reasons why tracking numbers may not function as expected, exploring possible delays, technical glitches, and solutions to address such issues. Understanding the factors behind tracking discrepancies can assist recipients and senders.  Let’s dive down and check out the full details.

Canada Post Tracking Number Not Working
Canada Post Tracking Number Not Working

Main Reasons Why a Canada Post Tracking Number May Not Work

Tracking packages is essential for customers and businesses to monitor the status and location of shipments. However, there are instances when a Canada Post tracking number may not provide accurate or updated information. Let’s explore some common reasons why a Canada Post tracking number may not work.

·         Early Stage of Shipment

During the early stages of shipment, it’s common for tracking information to be limited or unavailable. The tracking number may not show any updates until the package is scanned at various checkpoints along its journey.

·         Delayed Scanning

Sometimes, the package might not get scanned at certain checkpoints due to processing delays or human errors. As a result, the tracking information may not be updated as frequently as expected.

·         Incorrect Number Entry

In some cases, customers may accidentally enter the wrong tracking number. It can lead to an inability to track their package. It’s essential to double-check and accurately input the tracking number.

·         Shipping Service Selection

Different shipping services offered by Canada Post may have varying levels of tracking. Some services might not include detailed tracking, leading to limited or delayed updates.

·         Package Location

Packages in transit between different countries or undergoing customs clearance might experience delays in tracking updates. This is especially true for international shipments.

·         Technical Glitches

Occasionally, technical issues with the tracking system or website can hinder real-time tracking updates. Such glitches are usually temporary and get resolved quickly.

How useful is Canada Post tracking number to track a package?

The Canada Post tracking number is an invaluable tool for both customers and businesses. It will provide real-time updates and enhancing package visibility throughout the shipping process. Its usefulness lies in the convenience and peace of mind it offers to all parties involved.

For customers, the tracking number allows them to monitor their package’s journey from the moment it is dispatched until final delivery. This transparency helps manage expectations, especially for time-sensitive shipments. Customers can stay informed about potential delays, estimated delivery times, and even any unsuccessful delivery attempts.

For businesses, the tracking number plays a vital role in streamlining logistics and customer service. It enables them to proactively address any shipping issues. They can use it to provide timely updates to customers, and improve overall service quality.

Additionally, the Canada Post tracking number proves beneficial in cases of lost or delayed packages. It allows customers and businesses to trace the package’s last known location and facilitates the investigation process. This feature contributes to the efficient resolution of delivery-related issues.

How long does it take for a Canada Post tracking number to work?

The time it takes for a Canada Post tracking number to become active and provide tracking information can vary depending on several factors. In most cases, the tracking number starts working shortly after the package is processed and scanned at a Canada Post facility. However, there are some considerations to keep in mind.

Typically, it may take a few hours for the tracking number to be activated and display initial tracking updates. During this time, the package may undergo sorting and handling procedures, and the tracking information may not be immediately available.

For shipments within Canada, the tracking number usually becomes active within a few hours to a day after the package is mailed. For international shipments, it may take slightly longer, as the package has to go through customs and international processing.

In some cases, the tracking number may not show updates until the package reaches its destination country or is scanned at various transit points along the way. Delays in updating tracking information can occur due to high shipping volumes, weather conditions, or other unforeseen circumstances.

It’s important to note that once the tracking number is active, it provides real-time updates on the package’s location and status throughout its journey. Customers can track their shipments conveniently through Canada Post’s website or mobile app.

What to do if a Canada Post tracking number is not working?

Canada Post tracking number is not working or showing any updates. There are several steps to take to address the issue and obtain the necessary information about your shipment. Let’s check out some of the common ones.

  • Verify the Tracking Number: Double-check the tracking number you have entered. Ensure that it is accurate and matches the one provided by Canada Post. Sometimes, small errors in number input can cause tracking issues.
  • Wait for Updates: If the package has just been shipped, it may take some time for the tracking number to become active and show updates. Give it a few hours or up to 24 hours for the tracking information to appear.
  • Check the Shipping Service: Ensure that the shipping service you selected includes tracking. Some services may not offer detailed tracking, especially for international shipments.
  • Contact Customer Support: If the tracking number is still not working after waiting, reach out to Canada Post’s customer support. They can investigate the issue and provide you with the latest information on your package.
  • Consider Delivery Confirmation: If the package has been delivered and the tracking number no longer shows updates, it might be because the shipment is now considered complete. Check with the recipient or Canada Post to confirm delivery.
  • Report Lost or Delayed Packages: If you suspect your package is lost or significantly delayed, report it to Canada Post immediately. They can initiate an investigation to locate the package and provide updates on its status.

How to contact Canada Post customer service for help with a tracking number issue?

Contacting Canada Post customer service for help with a tracking number issue is a straightforward process. There are several convenient methods to reach their support team and obtain assistance. Some common ones are shared below.

  • Phone Support: The most direct way to contact Canada Post customer service is by calling their toll-free number. Dial 1-866-607-6301 to speak with a representative. Be prepared to provide your tracking number and any relevant details about your shipment.
  • Online Chat: Canada Post offers an online chat service on their official website. Visit their website, navigate to the support section, and click on the chat option to connect with a customer service representative. This allows for real-time assistance with your tracking number issue.
  • Email Support: You can also reach out to Canada Post via email. Send a detailed message explaining your tracking number problem to their official email address or through the contact form on their website. Their support team will respond to your inquiry as soon as possible.
  • Social Media: Canada Post is active on various social media platforms. You can send them a direct message on platforms like Twitter or Facebook. Describe them your tracking number issue. They will respond to your query and assist accordingly.
  • In-person: If you prefer face-to-face assistance, you can visit a local Canada Post office and speak to their staff. They can provide guidance on resolving tracking number problems or direct you to the appropriate channels for support.

How to file a complaint with Canada Post if a tracking number is not working?

If you encounter issues with a Canada Post tracking number, you can file a complaint. I will share here the full process. Follow the steps and address the problem promptly and seek resolution.

1.       Gather Information

Before filing a complaint, gather all relevant details about the shipment, including the tracking number, sender and recipient information, and shipping dates. Having this information ready will help expedite the complaint process.

2.       Contact Customer Service

Reach out to Canada Post’s customer service through their toll-free number at 1-866-607-6301 or use their online chat option on their official website. Explain the problem with the tracking number and provide the necessary details for their reference.

3.       Document the Issue

If possible, take screenshots of the tracking page showing the lack of updates or any error messages related to the tracking number. This documentation can be helpful in providing evidence for the complaint.

4.       Escalate if Necessary

If your initial contact with customer service does not resolve the issue, ask to escalate your complaint to a supervisor or higher-level representative. They may have more authority to address complex tracking problems.

5.       Submit a Formal Complaint

If your issue remains unresolved, you can submit a formal complaint through Canada Post’s website or in writing. Include all relevant information, including your contact details, the tracking number, and a detailed explanation of the problem.

6.       Follow Up

After filing the complaint, keep track of the case number provided by Canada Post. Follow up with them regularly to check on the progress and ensure your concern is being addressed.

How to get a refund for a package that was lost due to a tracking number issue?

Reach out to Canada Post’s customer service to report the lost package and the tracking number issue. Provide all relevant details, including the tracking number, shipment details, and any documentation. They will trace the shipment and attempt to locate it.

Once the package is confirmed as lost, submit a refund request to Canada Post. You need to explain the situation and provide supporting documentation. Regularly follow up with Canada Post to check on the status of the investigation and refund request.


While Canada Post’s tracking system is generally reliable, tracking number issues can arise due to various factors. From initial delays in updates to technical glitches or even incorrect entries, several reasons may contribute to a non-functional tracking number.

By staying informed about possible causes and contacting Canada Post’s customer service promptly, recipients and senders can address the issue effectively and seek resolution. Keep a proactive approach to tracking number discrepancies. It will ensure a smoother shipping journey and instills confidence in the reliability of Canada Post’s services.

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